Privacy policy

Nu-u Float Studio & Health Bar is a float studio and health spa in Brantford, Ontario. We're responsible for the personal information collected through this website and our bookings, and our owner oversees how it's handled.

When you book online, we collect your name, mobile number and email address, the service and time you choose, any note you add for us, and whether you'd like offers from us. We may also ask you to fill in a waiver or other form before your visit, online through Square or on paper at the studio, and it can include health details. When you buy a membership, package or gift card, your contact and payment details go to Square: through Square's secure checkout, or for a membership, through Square's card form on our memberships page, where the card goes straight to Square and we never see or keep the card number, and for a gift card, the name and email address of the person you're giving it to. When you send us a message, the form collects your name, email address, your phone number if you add it, and your message. When you tell us how your visit went through the private link in our email, your message comes to our inbox.

When you visit, this website, the companies that run it and the tools described below collect technical information such as your IP address, browser and device type, the pages you view, and how you found us (for example a search, an ad or another website), to run the site, keep it secure and see which ads and pages bring in bookings.

Our booking and contact forms are protected by Cloudflare Turnstile, a spam check. It runs when you reach the last step of a booking or start filling in our contact form, and Cloudflare then receives your IP address and details your browser sends about itself. Cloudflare uses them to tell people apart from spam bots, not to identify or profile you.

We also keep a simple record for each client, linked to your client profile in Square:

We use your information to:

We never sell your personal information. We'll ask you before using it for anything not described here. We share it only with:

We and our partners use cookies and similar technologies to understand how people find and use our website, measure which of our ads bring in bookings and purchases, and show our ads to people who've visited, matched to the kind of service they looked at, such as floats, massage or facials, and never to a health condition. Each partner may recognize your browser and connect your visits to an account you have with them, under its own privacy policy. These tools never get your health details or your booking notes, and the private pages that show your booking, your email choices or your message after a visit never use them.

You can turn these tools off at any time with "Ad settings" at the bottom of every page. It takes effect right away, and if it's off when you book or buy, the website's server doesn't send that booking or purchase to Meta and Google either. Your choice applies to the browser you're using and is remembered for up to a year, and the website works the same either way. You can also change your ad preferences in your Facebook, Instagram or Google account, block cookies in your browser, or opt out of interest-based ads from many companies at youradchoices.ca.

A few things stay on either way. The website's own cookies remember your choice and note how you found us, Cloudflare's spam check still protects the booking and contact forms, and the website counts which pages and booking steps are used, so we know which ads and pages bring in bookings. None of this holds your contact details or follows you to other websites.

Unless you turn them off, the website uses:

The companies that help us may store and process your information in the United States and other countries where they operate. While it's there, it's subject to their laws and may be accessed by their courts, law enforcement and national security authorities.

We protect your information with safeguards suited to how sensitive it is, such as encrypted connections, protected sign-in to our systems, and access limited to the people who need it to serve you.

We keep our own client records until two years after your last visit, booking or change to your email choices, and then delete them. After that we keep only a coded marker of your email address and client number, so we never ask you twice for a review and your email choices keep working. Your bookings, payments and client profile in Square are kept under Square's policy and for as long as the law requires us to keep business records. Meta, Google and Microsoft keep what their tools collect under their own policies.

Some of our clients are young athletes under 18. Clients 16 and older can book for themselves. If your child is under 16, please book for them: put their name on the booking with your own mobile number and email. Our texts and emails then come to you, and the contact details our advertising partners receive are yours.

If you're 16 or 17 and book through our website, you can turn off our advertising tools at any time with "Ad settings" at the bottom of every page. Bookings made by phone or at the studio are never shared with our advertising partners.

If we change this policy, we'll update the date at the top. If a change is significant, we'll make that clear on the website.

For any privacy question or request, such as a copy of the information we hold about you or having it deleted, email or call us using the details below.

If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).